CALL CENTER AGENT

Salary not specified

TIGER RESORT LEISURE & ENTERTAINMENT INC
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CITY OF PARAÑAQUE, NCR, FOURTH DISTRICT
Educ level not specified
Permanent

Job Description

Posted on 23 April 2024

JOB TITLE: Call Center and Reservations Agent

I. MAJOR RESPONSIBILITIES AND DUTIES

  • Answers calls within prescribed lead time to ensure that guests are assisted promptly with the highest level of service
  • Handles creation, modification and cancellation of guest room reservation during call or email through PMS (Opera)
  • Verifies and validates necessary guest information to ensure all room reservations are handled correctly
  • Dispatch guest request or complaint accurately in a timely manner by creating Rapid Response or Incident report through GESS for appropriate department distro list
  • Ensures all guest request for item and service are attended by the right department within the acceptable turn-around time and that guest complain, feedback, praise are properly documented and addressed effectively
  • Attends daily briefing, scheduled training, and complete knowledge checks for aligned product knowledge and important updates

Qualifications/Requirements

II. JOB SPECIFICATIONS

Educational Requirement :
  • College graduate with degree in any field preferably in Hospitality
Experience Requirements :
  • With at least 1 year experience in a call center environment preferably in the gaming or hospitality industry
Leadership Skills :
  • Ability to work efficiently in high demand, team oriented and fast paced environment
  • Achieves agreed objectives and accepts accountability for results
  • Customer focused with excellent telephone manners
  • Able to define problems, establish facts and respond calmly with rational decisions when handling requests
Technical Skills :
  • Flexible and service-oriented
  • Excellent interpersonal and communication skills
  • Literate in computer applications
  • Background in OPERA is an advantage
  • Ability to converse in other key foreign languages will be an added advantage
Other Qualifications :
  • Ability to understand and execute verbal and written instructions
  • Willing to work on shifting schedule, weekends or holidays

Work location

CITY OF PARAÑAQUE, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

ABOUT OKADA MANILAA truly world-class casino resort comes to Manila! Tiger Resort Leisure & Entertainment, Inc. (TRLEI) brings the newest, grandest, and most exciting gaming and entertainment destination in Asia.

Industry

HOTELS AND RESTAURANTS

Employment size

200 and over (Large)

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