CALL CENTER AGENT

Salary not specified

ACQUIRE ASIA PACIFIC MANILA INC.
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CITY OF PASIG, NCR, SECOND DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 3 April 2024
You’re the genie that fulfils our customer’s needs. As a Sales Agent, you’ll represent the account and interact with clients through outbound calls and sales support. You will ensure presales enquiries are addressed in a timely and efficient manner in order to close the sale. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

Your day could see you:
  • Establishes and maintains a high level of customer satisfaction in all sales transactions.
  • Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
  • Possess excellent sales pipeline management skills.
  • Identifies opportunities to up-sell and refer the service.
  • Handles inquiries with regard to product and services
  • Handle all incoming phone calls with courtesy and professionalism.
  • Responsible for handling and resolving customer inquiries accurately timely.
  • Work with other departments as needed.
  • Responsible for maintaining customer files and accurate details from all calls through campaign CRM.
  • Correct incomplete / incorrect sales.
  • Coordinating well with other departments.
  • Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.
  • Understanding all the business and products’ aspects to provide proficient support.
  • Participating in team activities such as team huddles, up-training, etc.
  • Responding to inbound customer email inquiries with detailed responses and providing action accordingly.
  • Handling all requests with due skill and care.
  • Promoting and demonstrating Acquire’s values internally and externally.

Qualifications/Requirements

A BIT ABOUT YOU

  • At least 1 year of Collections or Sales experience in a BPO setting
  • Familiar with the Call Center SLA
  • Must be self-motivated
  • Must be able to work independently
  • Able to analyze and provide creative solutions
  • Excellent stakeholder management experience
  • With excellent English communication, listening and organizational skills.
  • With a knack for multi-tasking.
  • Able to solve problems and work under minimal supervision.
  • Adept in learning new workflows and tasks.
  • With working knowledge of CRM.
  • Extensive experience in converting a lead into a closed sale
  • Passion and drive for Selling with exceptional customer service
  • Experience w/ Customers CRM Salesforce preferred but not essential
  • Proven ability to hit Customers selling KPI and SLA expectations
  • High level English proficiency and interpretation
  • Past experience in Western campaigns, idealistically Australian call centres.
  • Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

Work location

CITY OF PASIG, NCR, SECOND DISTRICT

Remarks

No additional remarks

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About the company

Acquire BPO is an award-winning, global business outsourcer that offers contact center, BPO, marketing, animation, IT and professional services. Acquire was founded in 2005 by two entrepreneurs responding to the lack of offshoring providers that could provide solutions that met their rigorous standa...

Industry

EXTRA-TERRITORIAL ORGANIZATIONS AND BODIES

Employment size

200 and over (Large)

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