BUTLER

POSITION TITLE: Okada Butler

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Anticipates guest needs, responds promptly, maintains positive guest relations, and ensures guest satisfaction at all times
• Services all suites and villas, including daily amenities and arrangements, as well as provide turndown services
• Reviews in-house, arriving, and departing reservations on a daily basis
• Performs meet and greet and send-off process according to the set standard
• Assist guests from the front of the hotel to the suite/ villa and assists the guests as needed including hotel tour, explanation of services, unpacking and packing luggage
• Takes orders for in-room dining, deliver and serve accordingly
• Responds to guest requests (e.g., shopping, flight ticket purchase, etc.) and queries promptly
• Records all pertinent data and guest preferences into guest profile
• Attends briefing, meetings and training sessions as required
• Performs other job related tasks assigned by his/her superior