The
IT Business Analyst is the liaison between the business group, vendors, and the information systems
group. The Business Systems Analyst analyzes the project requirements, functional specifications, and
assists the business in documenting the requirements to ensure the development of a comprehensive
solution.
Main Accountabilities:
1. Requirements gathering and analysis: Collaborating with stakeholders to understand their needs,
gathering and documenting requirements, and analyzing them to determine underlying business
objectives and problems.
2. Process mapping and modeling: Documenting and analyzing current business processes, mapping
process flows, and identifying bottlenecks, inefficiencies, and areas for improvement.
3. Data analysis and interpretation: Conducting data analysis and interpreting trends, patterns, and
insights to identify opportunities for process optimization, cost reduction, and revenue enhancement.
4. Solution design and recommendation: Developing innovative solutions, recommending process
changes, system enhancements, or other initiatives to address identified issues and achieve business
objectives.
5. Stakeholder management: Collaborating with stakeholders including business users, IT teams, and
management to ensure clear communication, alignment of expectations, and buy-in for proposed
solutions.
6. Project management:
• Analyze business requirements and assist the business in documentation by organizing
disparate requirements into logical categories
• Translate business requirements into functional specifications and communicate
requirements to the technical team
• Bridge the gap between the business and the development team to clarify requirements
• Assisting with project planning, monitoring progress, tracking milestones, and coordinating
resources to ensure timely delivery of projects or initiatives.
7. Documentation and reporting: Creating and maintaining detailed documentation of requirements,
specifications, process maps, test plans, and project-related information. Producing regular reports to
communicate project status, issues, risks, and recommendations to stakeholders.
• Identifies scope changes and assists the Project Manager in scope management
• Assesses the design risks and identifies mitigating actions
8. User acceptance testing and quality assurance: Supporting testing efforts by defining test scenarios,
coordinating testing activities, and verifying that implemented solutions meet business requirements and
quality standards.
9. Change management: Assisting with change management activities, such as conducting impact
assessments, identifying training needs, and developing communication plans to ensure successful
implementation of changes.
• Provide end-user manuals/instruction to the application support group, especially when it
comes to resolving production issues
• Facilitate turnover or transition of the project to the application support group during
stabilization.
10. Continuous improvement: Identifying opportunities for continuous improvement in processes, tools,
methodologies, and best practices related to business analysis.
Business Analyst is assigned 1 to 3 concurrent projects/initiatives that are aligned to a single business
segment’s strategy and objectives and/or with simple to medium complexity.
Dimensions:
4.1Financial Responsibility (Amount impacted directly & indirectly)
• Allocated budget per project being managed (insert financial estimate?)
4.2People Responsibility (No. of direct reports & indirect reports)
• Direct reports: None
• Indirect reports: None
4.3Key relationships (external & internal - levels)
• Business group’s senior management
• ISG senior management
• ISG operations support groups
• Solution and service provider representatives
• Project team members
• Senior/Project Manager