Responsible for bridging the gap between IT and the business using data to assess processes, determine requirements, deliver data-driven recommendations and reports, and IT solution to the business problem.
BAs engage with business POCs, users and IT SMEs to understand how data-driven changes to process, products, services, software and hardware can improve efficiencies and add value. They must articulate those ideas but also balance them against what’s technologically feasible and functionally reasonable.
DUTIES AND RESPONSIBILITIES:
- Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits (if applicable), business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed.
- Work with users to define concepts.
- Drive and challenge business units on their assumptions of how they will successfully execute their plans
- Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
- Develop requirements specifications according to standard templates, using natural language.
- Collaborate with developers, IT infrastructure and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
- Liaise between the business units, technology teams and support teams.
- Ensures compliance to company rules and regulations.
- Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
- Reports security incidents and/or any identified security weaknesses.
- Performs other tasks that may be assigned from time to time.