Job Description
Duties and Responsibilities
Product
Sells beverage items, as well as coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates
Prepares and sells beverages by following prescribed recipes and preparation techniques; maintains the highest quality, consistent product standards
Develops an understanding of coffee and the various differences in flavor and blends that different roasting and brewing methods produce
Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications
Generates revenues by attracting new customers and defining new and expanded services and products, as well as upselling other items available in the store
Service
Greets all customers with fast, friendly, personalized service and develops a rapport by determining their food and beverage interests and needs
Ensures that all customers are educated on all products and services
Verbally receives and calls back customer orders in a friendly manner
Reports all customer complaints to manager
Responds proactively to prevent customer service situations
Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner
Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders
Environment
Restocks shelves when necessary/maintains inventories by replenishing bar and packaging supply; Prepares weekly list of items in low stock for proper delivery; Assists in the distribution of weekly shipments
Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
Reports potential safety hazards, employee accidents and any operational inconsistencies to the manager.
Requirements, Qualifications & Physical Demands:
Provides assistance in special events, as needed
Champion in promoting positive morale and professional attitude
Amenable to work on flexible operational schedule, extended hours as needed
Excellent verbal and written skills
Well-organized and detail-oriented
Can be assigned in PICKUP COFFEE Tayug Pangasinan