JOB DESCRIPTION
Responsible for efficient, accurate, courteous and timely processing client’s banking transactions over-the-counter. Responsible for handling, processing and servicing of clients’ requirements in a prompt, efficient, accurate processing and recording of transactions
REPORTING RELATIONSHIPS
Reports to the Branch Operations Officer and interacts with other employees of the Bank.
DUTIES & RESPONSIBILITIES (ESSENTIAL JOB FUNCTION)
1. TELLERING
• Accepts, processes and validates cash/check deposits, withdrawals, encashment, miscellaneous payments and receipts, bills payments, fund transfers, passbook updating and interbranch transactions both for peso and foreign currencies
• Requires proper Identification Cards for check encashment and withdrawals through
• representative/s
• Processes sale/purchase of foreign currencies.
• Performs signature verification and approval in accordance with the transaction limit.
• Performs ATM Reading on a daily basis
• Handles cash loading and retrieval of Cash In ATM
• Sorts and verifies bills and coins
• Prepares Cash transfer slips for cash transfer to & from Vault
• Performs Mid-day Cash balancing
• Performs end-of- day Cash balancing
• Transfers Pico box to vault at the end of the day
• Prepares and prints Teller’s Cash Proof sheet and journal
• Declares shortages and overages
• Scans & Uploads to DMS daily transaction documents
• Acts as an alternate CSA –New Accounts in his/her absence
• Ensures proper tagging in the system of account status
• Scans signature card upon approval of BCH/BOO
• Files Account Opening Form and Signature Cards
• Pulls out Account Opening Form and Sig Cards of Closed Accounts
• Handles MC/DD and TT Application
• Handles Stop Payment Orders filing and release
• Dispatches monthly Statement of Account
• Prepares Bank Certification for signature of BCH
• Handles client’s complaints
• Processes Outward Remittance for sending to Branch Support Unit
• Processes Western Union Money Transfer for sending to Branch Support Unit
• Handles requisition and custody of branch supplies
• Acts as an alternate CSA-New Accounts in his/her absence
• Performs “Deposit Pick-up (DPU) on foot” to service accounts such as Handyman, Robinsons Supermarket, Appliance Center, Cinema and Bingo Center) which are all located within the mall (if applicable)
• Perform Call back of transactions at EOD, validate run-up vs Finacle reports
2. NEW ACCOUNTS
• Processes Account Opening and ensures completeness of ID’s presented
• Ensures proper tagging in the system of account status
• Scans signature card upon approval of BCH/BOO
• Files Account Opening Form and Signature Cards
• Pulls out Account Opening Form and Sig Cards of Closed Accounts
• Dispose Incomplete CTRs and Transaction Alerts in the Base 60 system
• Informs clients of TD/SSA maturities (in the absence of MO)
• Processes roll over of TD/SSA maturities (in the absence of MO)
• Processes ATM Application
• Controls daily issuances of ATM Card and ensures proper safekeeping
• Handles checkbook requisition
• Monitors checkbook supply (pre-encoded & reorder)
• Handles MC/DD and TT Application
• Handles Stop Payment Orders filing and release
• Dispatches monthly Statement of Account
• Prepares Bank Certification for signature of BCH
• Handles client’s complaints
• Handles client’s request for CIF account maintenance for sending to Branch Support Unit
• Processes Outward Remittance for sending to Branch Support Unit
• Processes Western Union Money Transfer for sending to Branch Support Unit
• Handles requisition and custody of branch supplies
• Performs daily cash count of Petty Cash box vs vouchers
• Performs daily cash count of CIV vs proof sheet
• Perform call back of transactions at EOD, validate run-up vs Finacle reports
• Acts as an alternate CSA-Teller in his/her absence
▪ Prepare alphabetical list of clients with corresponding amount to FRU & Accounting not later than Jan 15th of every odd year. Ensure that the list tallies with the amount booked in Sundry Credit Others representing unclaimed balance
▪ Amount booked to Sundry Credit Others (own SOL) representing Unclaimed Balance should be reclass to Sundry Credit Others (Accounting SOL)
OTHER FUNCTION & RESPONSIBILITIES
• Perform other tasks that may be assigned from time to time