• Process customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, and loan payments.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
• Review and process loan applications, ensuring compliance with all relevant regulations.
• Verify applicant information and assess creditworthiness.
• Maintain effective communication with applicants and internal teams.
• Adhere to strict quality control standards for loan documentation.
• Identify and cross-sell bank products and services to meet customer needs.
• Assist with opening and closing procedures, ensuring the security of the branch.
• Proactively identify and report suspicious activity.