ASSISTANT VICE-PRESIDENT

Salary not specified

SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC.
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MABALACAT, PAMPANGA
Educ level not specified
Job type not specified

Job Description

Posted on 29 May 2025
  • AVP, SERVICE DELIVERY
  • Achieve financial objectives for the dedicated account including revenue growth via new and existing client relationships.
  • Drive strategies to achieve revenue growth by identifying opportunities with the clients and converting these into additional revenue in partnership with Sales.
  • Manage total P&L for the region ensuring optimal use of resources by driving productivity across client engagements and bringing high levels of efficiencies to the operations.
  • Solver operational issues with agility to prevent same issues to happen in the future. Follow-up on escalated issues to ensure that management is aligned with the proper resolution and future prevention
  • Ensure SOWs and client KPIs are met and establish Sutherland as the partner of choice.
  • Ensure high levels of employee engagement by championing the people practices in the region
  • Represent Sutherland in the local communities establishing relationships with government agencies and other industry bodies
  • Work closely with the Organization Excellence organizations to deliver the highest levels of quality and NPS to our clients and end customers.

Qualifications/Requirements

  • Overall 18+ years of experience and Minimum of 5 years' experience managing large operations with P&L responsibility with similar with size and complexity in Technical Services/ BPO and/or Business Process Transformation industries.
  • Professional and polished with a strong executive presence
  • Balances strategic thinking and excellence in execution.
  • Must have demonstrated ability to communicate effectively vertically and horizontally both internally and in client organizations.
  • Must have very good understanding of new emerging technologies and leading business trends.
  • Must have strong problem-solving ability with the aptitude to identify strategic solutions to business problems with enterprise-wide implications.
  • Must demonstrate flexibility to work among diverse corporate environments, industries and technical and non-technical audiences.
  • Must be detail-oriented and able to develop, execute, lead, and maintain complex projects, programs, and assignments.

Work location

MABALACAT, PAMPANGA

Remarks

Name: Cyrus Fitter
Address: Angeles City
Nationality: Indian
Intended period of employment: Two (2) years
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About the company

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-tim...

Industry

Company industry not specified

Employment size

200 and over (Large)

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