Job Position: Client and Claims Team Leader
Job Description:
• Set up the CMO Client Service team in Manila, ensure the smooth transit of the migration and meet project timeline.
• Lead and drive BAU performance. Ensure standardization of approach, consistency and excellence in customer service delivery, robust risk control and management, and development and retention of key talent.
• Be a Trusted Advisor for the business and contribute to the GPS Ops strategy globally, identify synergies, promote collaboration, and drive execution.
• Support the GPS Ops front, middle, and back-office teams service model execution and drive model streamlining, re-engineering and transformation by partnering with OTPE, WFM and Transformation teams, along with different market globally to support the organization’s Digital Transformation strategy.
• Impact on the Business, ensure sufficient staff and other operational resources are available to meet projected volumes. Develop close and supportive relationship with business counterparts
• Leadership & Teamwork, develop subordinates towards establishing a staff succession plan
• Ensure operational procedures are in good order to facilitate efficient workflow; Ensure all customer service procedures are followed.
• Facilitate adherence to Group compliance and audit requirements. Maintain HSBC internal control standards
Workplace Address: Quezon City