Our Pharmacy Assistant helps the Pharmacist in front operations (dispensing, selling, cashiering and customer service) and back operations functions (stock management and other retail processes) appropriate to their level. He/She is expected to serve customers in a Fast, Accurate, Convenient, Caring and Personalized Service following the standard processes and procedures (i.e Dispensing Guidelines, Service, Selling Standards & ROS) and refer any questions regarding prescriptions, drug information, or health matters to the pharmacist.
This role focuses on
• Delivering the health sales target based on the O + O selling plan of Pharmacist/Pharmacy Manager through applying Brand of Service and Selling Techniques (suggestive selling, sharing product knowledge and highlighting promotion offers, Real Time Stock & Spiels)
• Adhering to the Company SOPs/Dispensing Guidelines and other related processes and procedures on health category/products (selling, service, receiving, storage, display, dispensing, counseling, returns and disposal)
• Organizing and cleaning stocks in his/her area of assignment (dispensing area, bio ref and other fixtures), replenishing stocks and maintaining merchandise security and reporting immediately any suspected internal/external theft.
• Monitoring product shelf life, recording expiry dates and adheres to inventory guidelines First Expiry First Out (FEFO) and display merchandise according to Display Guidelines and FEFO.
• Processing of cashiering transactions from customer payment, loose change funds, accountabilities and end of day completion in compliance to Retail Operating Standards.
• Exercising discretion and confidentiality with all employees and patient information