1 Vacancy – Deputy Manager
Deputy Manager is accountable for overall management of client services and colleagues within their Delivery
Group. A delivery group can consist of one large client or a group of clients (groups of clients being the norm) or
projects and includes all services delivered within Customer Service. The Deputy Manager serves as the "single
point of contact" for delivery with clients and internally. Accountable for meeting & exceeding client's delivery
expectations to ensure satisfaction, retention & future expansion of business.
For new client implementation, Deputy Manager is responsible for establishing client relationships, preparing for
the ongoing environment and stabilizing overall delivery.
Key attributes for this role:
• People Management and thought leadership
• Business Management Routines
• Client Management
• Coaching/Performance Mgmt.
• Info shares/Roundtables
• Analytics / Consulting
• Reporting & Admin tasks
• Project Management