Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in UP Technohub, Quezon City, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!
We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC UP Technohub, Monday to Friday from 9am to 4pm at 4th Floor, Building H, UP Technohub Ayala Land, Diliman, Quezon City.
What You’ll be Doing
Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
- Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
- Open and maintain customer accounts and information
- Resolve technical issues with patience and understanding
- Positively participate in company events, team activities, and continuous learning
What You Bring to the Role
- 6 months or more of BPO customer services experience
- Completed senior high school or 2nd year college
- Recognize, apply and explain your product or service knowledge
- Computer experience
What You Can Expect
- Dayshift work schedule
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit https://mybenefits.ttec.com/phl/ for more information.