1. Answering and directing phone calls: Admin support staff are typically the first point of contact for clients
and customers, and must be able to answer phone calls in a professional and courteous manner. They
should also be able to direct calls to the appropriate person or department.
2. Scheduling and coordinating appointments: Admin support staff are responsible for scheduling a
ppointments and meetings for their team members, as well as coordinating any necessary travel a
arrangements. They should be able to manage calendars and schedules efficiently and be able to prioritize
3. Managing files and records: Admin support staff are responsible for creating and maintaining files and
both physical and digital. They should be able to organize documents and data effectively and ensure that
they are easily accessible when needed.
4. Providing general administrative support: Admin support staff may be asked to perform a variety of
general administrative tasks, such as ordering office supplies, managing budgets, and preparing reports.
They should be able to multitask and prioritize tasks effectively.
5. Handling incoming and outgoing mail: Admin support staff may be responsible for receiving and d
istributing mail, as well as preparing and sending out mail and packages.