Chinese Bilingual Administrative Assistant (Permanent Work From Home)
Responsibilities:
1. Plan, route and co-ordinate with suitable drivers on their routes;
2. Receive route orders and plan on-boarding procedures for passengers;
3. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;
4. Assist in training and ensuring that service quality is upheld;
5. Deal with feedback, queries and complaints positively;
6. Day to Day operations management, ensuring drivers are on schedule
7. Follow up on outstanding school bus fare by monitoring overdue accounts receivables and contact parents on their outstanding through phone, email & texts.
8. Other duties as required to fulfil the requirement of the position.