ADMINISTRATIVE ASSISTANT

₱0.00

PASAY CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

GENERAL PURPOSE OF THE JOB:
The Front Desk Assistant is responsible for delivering efficient customer service to Company clients, visitors, and other stakeholders of PHC by providing guest services and assistance and attending to queries or concerns. The incumbent also provides office administrative support to the Immediate Supervisor when needed. 

DUTIES AND RESPONSIBILITIES

Front Desk
  • Delivers excellent customer service experience to provide a long-lasting good impression by accommodating guests and visitors who are waiting at the holding area while proactively attending to their needs and concerns;
  • Helps in implementing the health and security protocols of the Company by enforcing visitor management policies and procedures for the cleanliness and orderliness of the reception area;
  • Answers phone calls and transfers them to the proper recipients;
  • Manages, maintains, and reviews all Smartsheet ticket requests for messenger and vehicle requests;
  • Takes charge of handling the receiving and distribution of incoming mail, parcels, billings, invoices, documents, correspondences, packages, and other related deliveries;
  • Ensures accurate and efficient scheduling and dispatch of the messenger and driver based on their schedules and ticket requests;
  • Organizes and maintains records of messenger requests and service vehicle trip tickets;
  • Coordinates with the building’s main reception area to process the gate pass and work permits of suppliers, distributors, and/or clients;
  • Organizes and maintains the records of incoming and outgoing clients and guests regarding the transactions/purposes of their visit to the Company;
  • Assists in performing office-related activities/tasks when needed;
  • Ensures that only authorized personnel have access to confidential files;
  • Ensures that outgoing and incoming guests are not disclosed to anyone except the Admin Department; and
  • Ensures that the schedule of messenger and driver are not disclosed to anyone except the Admin Department.

Administrative

  • Ensures that all offices and meeting rooms are clean and properly locked;
  • Ensures that all the lights and air-conditioning units are switched off before leaving the premises;
  • Organizes the reimbursement of messenger for gas and parking fees on time;
  • Ensures that the office supplies, cleaning supplies, and pantry supplies at the 2nd Floor Office have proper inventory;
  • Issues requested supplies at the 2nd Floor Office and that everything is well-accounted for; 
  • Ensures that all incidents, breakouts, and leakages at the 2nd Floor Office are communicated in a timely manner for thorough resolution; and
  • Performs other duties as may be assigned by the Immediate Supervisor. 

Qualifications/Requirements

Job profile

Educational Background
Must have at least a Bachelor’s or College Degree, preferably in Office Administration, Management, or other related fields.

Professional Background
Minimum of one year work experience in performing the functions of a receptionist, client services, and office support role in a real estate or property management industry.

Knowledge Requirements
Must be knowledgeable in using different applications of Microsoft Office Suite (Word, Excel, PowerPoint);
Must be knowledgeable of standard operating procedures in accommodating guests; and
Must be knowledgeable in scheduling, creating databases, and performing data entry.

Skills Requirements
Must have excellent oral and written communication skills;
Must have effective presentation skills;
Must have strong analytical and problem-solving abilities;
Must have a strong understanding of customer service principles and best practices;
Must have good interpersonal skills to build and maintain relationships with guests, clients, and stakeholders; and
Must have good time management and organization skills.

Ability Requirements
Must be able to work under pressure and meet deadlines;
Must be able to perform multiple tasks; and
Must have the ability to make informed decisions and manage resources efficiently.
Occupational Safety
The position reports to the Head Office and typically has low exposure to occupational and safety hazards;
 

Work location

PASAY CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

About the company

PNB Holdings Corporation (PHC) is envisioned to be the most preferred developer of sustainable high-end luxury properties in the Philippines, as the Company transforms the prime properties it owns into iconic architectural landmarks and world-class master-planned mixed-use developments over the n...

Industry

REAL ESTATE, RENTING AND BUSINESS ACTIVITIES

Employment size

10 - 99 (Small)

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