The Account Officer is directly accountable and responsible for the effective and efficient management of the savings and credit products & services based on the goals of the cooperative. He/she is responsible for maintaining member or borrower relations while ensuring loan repayments are properly updated, monitored, and evaluated.
In instances where members are experiencing problems in their repayments or with the cooperative, the account officer shall provide necessary assistance through adequate information feedback. Also, the account officer should be equipped to educate the members on their roles and responsibilities in the cooperative.