ACCOUNTS OFFICER

Account Coordinators support the work of marketing associates, and managers of work tasks and projects directed at maximizing company profits and developing sales strategies or marketing campaigns.

• writing reports, distributing brochures and similar marketing materials
• facilitating and organizing presentations and partner visits
• assisting with promotional activities
• working closely with co-account coordinators and marketing associates in other functions, such as marketing, customer service, production, and sales
• attracting potential participants by answering program inquiries; suggesting information about other services
• maintaining participant records by updating reports and participant information
• resolves service problems by clarifying the applicant's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• recommending potential products or services to management by collecting customer information and analyzing customer needs
• preparing service reports by collecting and analyzing participant information
• contributing to team effort by accomplishing related results as needed