ACCOUNTS MANAGER

Salary not specified

SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC.
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CITY OF TARLAC (CAPITAL), TARLAC
Educ level not specified
Job type not specified

Job Description

Posted on 23 June 2025
Responsibilities:
  • Sr. Manager - Account Management
  • Complete weekly coaching sessions and call audits
  • Complete weekly huddles and come up with Team strategy to achieve operational goals
  • Partner with Operations Manager on Continuous Improvement activities, training and action plans
  • Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans
  • Team attendance infractions insights thru internal Sutherland attendance tool
  • Provide ideas that can help the client improve their product, business, processes and/or policies
  • Set up accountability discussions on attendance and performance challenges
  • Determine training needs to equip staff with fundamental skills and knowledge
  • Keep employees in the loop for any internal and external updates

Qualifications/Requirements

  • A Bachelor's Degree holder is preferred but not required
  • Must have experience handling Customer Service/Technical Support/Sales accounts/Telco
  • At least 10 ears of work experience in the same industry with 5 to 6 vrs. of management experience
  • Experience of managing, direct or matrix, project managers, technical resources with span of 150-250 FTES
  • Excellent working knowledge on Microsoft Office applications
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Strong analytical skills
  • Demonstrated leadership skills
  • Must be willing to report on a graveyard/shifting schedules

Work location

CITY OF TARLAC (CAPITAL), TARLAC

Remarks

Name: Philip Thomas Harris
Address: Tarlac City
Nationality: American
Intended period of employment: Two (2) years
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About the company

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-tim...

Industry

Company industry not specified

Employment size

200 and over (Large)

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