ACCOUNTS MANAGER

Salary not specified

SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC.
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MABALACAT, PAMPANGA
Educ level not specified
Permanent

Job Description

Posted on 20 May 2025

1. Senior Manager - Account Management

2. Managing Cluster/Community Performance

  • Complete weekly coaching sessions and call audits.
  • Complete weekly huddles and come up with Team strategy to achieve operational goals.
  • Partner with Operations Manager on Continuous Improvement activities, training and action plans.
3. Client advocate
  • Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans
  • Team attendance infractions insights thru internal Sutherland attendance tool.
  • Provide ideas that can help the client improve their product, business, processes and/or policies.
4. People Management
  • Set up accountability discussions on attendance and performance challenges.
  • Determine training needs to equip staff with fundamental skills and knowledge.
  • Keep employees in the loop for any internal and external updates.

Qualifications/Requirements

  • A Bachelor's Degree holder is preferred but not required.
  • Must have experience handling Customer Service/Technical Support/Sales accounts/Telco.
  • At least 10 years of work experience in the same industry with 5 to 6 yrs. of management experience.
  • Experience of managing, direct or matrix, project managers, technical resources with span of 150 - 250 FTES.
  • Excellent working knowledge on Microsoft Office applications.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Strong analytical skills.
  • Demonstrated leadership skills.
  • Must be willing to report on a graveyard/shifting schedules.

Work location

MABALACAT, PAMPANGA

Remarks

Name: Umang Chopra
Address: 2319A Pinatubo St. Clark Special
Economic Clark Freeport Zone Pampanga 2023
Nationality: Indian
Intended period of employment: Two (2) years
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About the company

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-tim...

Industry

Company industry not specified

Employment size

200 and over (Large)

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