- Handle inquiries and request from local and foreign customers, and assist their needs.
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
- Meet regularly with other team members to discuss progress and find new ways to improve business.
- Generate progress reports for clients and senior leaders within the organization .
- Identify up-sell, cross-sell, and renewal opportunities, and communicate with the sales team regularly.
- Keep maintaining updated knowledge of the company, products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Identifying industry trends and acting as a client advocate with the focus of improving buyer experience.