Planning and coordination of account activity
Generating Sales opportunities
Reporting status of accounts on a regular basis
Supporting existing clients
Email and phone correspondence
Maintaining database of contact information
Solve problems for clients by understanding and exceeding their expectations
Drafting of quotations that are subject for approval
Communicating product value to clients (customer feedback form)
Negotiating contracts to arrive at the best deal both for the client and organization
Provide information by answering questions and requests from account handled
Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
Coordinates with the Finance Officer on billing concerns
Handling complaints
Coordinates schedule of installation with the Administrative Staff & Operations Supervisor
Performs additional duties as assigned by the Management