Under the direct supervision of a Supervisor, the Payment Processing Specialist / Cash Management Processor is responsible for overseeing the accurate and timely processing of a high volume of client payments. This role involves maintaining and updating payment tracking systems, preparing and managing client financial reports, and researching various payment methods to ensure smooth transaction flows. The role will also be tasked with resolving payment-related issues, maintaining critical financial spreadsheets, and supporting internal teams with relevant financial data.
In addition, the role must ensure all payment deadlines are consistently met, and compliance standards are upheld. Strong communication and organizational skills are essential, as the role requires prompt and professional responses to client and internal inquiries, as well as the ability to escalate issues when necessary. This position plays a key role in enhancing operational efficiency and contributing to the overall success of the team.
DUTIES & RESPONSIBILITIES:
- Make 550-650 payments per week.
- Processes set client payments weekly using various payment methods, and ensure all payments are completed within the set timeframe to meet contractual obligations and maintain client satisfaction.
- Pays assigned client reports by running tape totals, executing various payment methods, verifying checks before mailing, and scanning completed reports to ensure accuracy, completeness, and audit readiness.
- Updates Trello cards daily and communicate promptly with management about any payment risks or delays to maintain transparency and enable proactive resolution.
- Responds to all client inquiries such as but not limited to payment questions and billing and manages all invoices received to support timely processing and accurate recordkeeping.
- Maintains accurate spreadsheets such as but not limited to master payment logs, bank transfer records, funding trackers, and refund documentation for assigned clients to ensure data consistency and integrity and provide timely assistance as needed.
- Supports monthly reconciliation by maintaining updated bank statement spreadsheets for assigned clients to reinforce financial accountability.
- Conducts daily checks of assigned clients' missing bills and analyzes account logins for activity to identify and address discrepancies efficiently.
- Researches vendor payment types for each client, address missing payments, and complete other assigned research projects to ensure appropriate vendor handling and uninterrupted financial operations.
- Supports colleagues by sharing technical knowledge to ensure continuity of skills and information.
- Ensures compliance with company rules and regulations.
JOB REQUIREMENTS:
- BS Accountancy or related business course graduate.
- 1–2 years’ experience in payments, US vendor coordination, and handling various methods (check, credit card, digital payments, bank transfers, etc.)
- Strong written and verbal communication skills.
- Willing to work onsite in Alabang, Muntinlupa
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