Ubiquity Global Services, Inc.
Ubiquity (yü-bi-kwa-tē) comes from the Latin ubique, meaning everywhere. The spirt of who we are—and what drives the way we work—is derived from that sentiment. We want to be everywhere making the world work a little bit better.
From humble call center to global BPO partner We know business process outsourcing inside and out because we’ve grown up in it.
Half of our leadership team worked as call center agents early in their careers. Our CEO started in a call center as a college student in Nebraska, working his way up to center director before graduating.
Our vision for world-class outsourcing stems from this hard-earned firsthand knowledge. And it’s the bedrock of our welcoming, affirming, and authentic culture of collaboration and open communication.
We bond through our shared passion for excellence and fun—we celebrate, serve our communities, and engage in friendly competition together. We recognize and reward long-term employees for their dedication. After hitting their three-year milestone, for instance, team members become eligible to participate in a profit-sharing program.
We pioneered a partner-obsessed approach that provides much more value to our clients than simply answering customer inquiries. As authentic brand ambassadors, we use our deep industry knowledge and comprehensive understanding your business and strategic goals to design a customized CX management program that caters to your needs (today and tomorrow) and provides a meaningful return on your outsourcing investment.
That’s why we treat CX like a strategic KPI—digging deep to transform CX from a cost center into a business driver that supports your overarching goals and accelerate toward them together.
As an extension of our client's team, we nurture internal relationships, too. Our team leaders are great coaches and mentors, engaging with, inspiring, and empowering their teams to look for ways to do things better. And we reward success. As a result, we deliver better staff retention, higher employee satisfaction, and ultimately a better customer experience compared with our competitors.
What we stand for:
Integrity | Respect | Performance Excellence | Accountability
These drive the core principles of our organization.
Partnership
We’re client-obsessed. We always start with the client and their goals and work backwards to find new ways to exceed their expectations. We work relentlessly to earn and keep client trust. No task is too big or small. This includes providing excellent experiences for their customers.
Innovation
We put focus on doing everything better, every day. So, we find, create and develop new approaches and technology platforms to transform business, improve efficiency and create more meaningful experiences.
Community
We are passionate about our clients, our colleagues, and the places in which we live and work. We are dedicated to professional development and personal enrichment, celebrating team success and giving back to our neighborhoods as a team.
Our Values
Our values help us deliver on our core principals. People are always #1. All those following explain how we operate as a company and what we expect each team member to embody.
1. People
2. Transformative
3. Fun
4. Partner-Focused
5. Resourceful
6. Expertise
7. Passionate
Our Locations
Headquartered in New York, Ubiquity has offices in the U.S., U.K., South America, Central America, Asia, and Europe.
Manila - Bench Building, 10th Floor, Rizal Drive and 30th Street, Bonifacio Global City, Metro Manila, Philippines 1634
Bacolod - Negros First CyberCentre, Corner of Lacson Street and Hernaez Street, Bacolod City, Philippines 6100
Cagayan de Oro - Limketkai Mall Module 2 BPO, 4th Floor, Limketkai Center, Cagayan de Oro, Philippines 9000