Transcosmos has a long history of over 45 years experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers serving 2,500 clients across 14+ countries around the world, supporting over 30 languages. Ranked the number 1 BPO Company in Japan, in the top 10 in Asia and in the top 20 BPO Companies Globally.
Transcosmos began in 1966 as Maruei Keisan Center, pioneering Japan’s first on-site data entry services - a model that laid the foundation for modern BPO operations. In 1985, the company rebranded as transcosmos inc. and expanded into IT outsourcing, establishing overseas offices to stay aligned with global tech trends. The 2010s saw the launch of integrated customer experience (CX) services, combining digital marketing with contact center solutions to support clients across finance, retail, and more. With global expansion into Asia, Europe, and the Americas, transcosmos became a leading player in customer support outsourcing. During the COVID-19 pandemic, the company played a critical role in public sector digital transformation, helping local and national governments respond swiftly and effectively. In 2023, under a new management vision, transcosmos continues its shift into a technology-driven solutions provider, focusing on automation, standardization, and talent development to drive sustainable growth.
Transcosmos Information Systems Inc. (TCIS) is the Manila-based arm of Transcosmos Europe, a global BPO and IT support provider serving enterprise clients across EMEA, the Americas, and Asia. Since establishing operations in Manila in 2005, TCIS Philippines has delivered service desk, customer service, and e-commerce support for international clients.
Based in the Commerce & Industry Building in McKinley Cyberpark, Taguig, TCIS Philippines operates in a multicultural, globally integrated environment. The team includes multilingual service desk agents who provide remote support for troubleshooting, ticketing, and IT solutions under strict service level agreements. This structure allows TCIS to maintain high performance and quality standards across diverse client needs.
Visit our website to know more: http://transcosmos.com/