WELCOME TO ONE OUTSOURCE DIRECT CORPORATION
In this profile, we present One Outsource Direct Corporation (OODC) in a condensed form. Our hands-on experience since 2003 can be better detailed during our face-to-face discussion, where we will be able to discuss how we can develop a meaningful business partnership with your organization.
Who We Are
One Outsource Direct Corporation (OODC) is a Philippine-based company engaged in providing business process outsourcing (BPO) solutions to local and international companies. The company works in partnership with customers we serve to achieve optimum growth, seamless operations, and maximum productivity. With our experience in catering to companies from the start-up phase to top conglomerates, we are the ideal outsourced partner for those who look for uncompromising quality, yet maximum flexibility in achieving results.
How We Started
In 2003, OODC was established to assist in the expansion programs of multinational banking institutions based in the Philippines. Initially providing key manpower requirements to handle the telemarketing services of the banks, we expanded into full customer service operations catering to restaurants, logistics, education, healthcare and media. Today, One Outsource continues to provide the best end-to-end and innovative solutions for our clients' every need. As a boutique type of company, we believe that the partnership should be based on a comprehensive appreciation of the requirements so we can use the appropriate technology, establish process efficiencies, and assign the best team who will deliver the intended results. OODC is an affiliate of the CL Follosco Group (CLFG) of companies.
Our Team
Our mission is to grow the businesses of our customers by delivering innovative solutions, adhering to world class standards, following best practices, and using appropriate technology. Supported by 350 full-time employees in over six (6) locations in the Philippines, OODC attracts and retains the employees who are highly trained and committed to achieve the results we set with our partners. A pre-requisite for employment with OODC is a strong commitment to fulfilling the needs of the customers we serve. We are made up of professionals who uphold the values of innovation, openness, giving, accountability and learning. We believe that quality is a way of life, a system that defines our daily activities. Each of our customers is assigned with competent and highly trained campaign managers who work seamlessly with the customers you serve. A quality team is also dedicated to each of our clients, ensuring consistency in the delivery of your brand promise to your ultimate customers.
Our Merits
We are obsessed about our clients' success. Your growth is our reason for existence. Using tested business models and frameworks, we utilize the appropriate tools for solving our clients' every need.
Partnering with OODCC gives our clients the following competencies.
- Highly knowledgeable workforce, led by Directors with over 50 years of senior management experience;
- High-level standards, led by professional managers who are certified experts in what we do;
- Stability, with proven track record since 2003;
- Steady growth in cost efficiency. Consistently achieving over 150% increase in client’s gross margin vs prior period.
- Adaptability, with the ability to ramp up or reduce capacities based on operational requirements;
- Flexibility to provide the appropriate technology specific to the clients’ needs.
Our Services
We are grateful for our clients who trust us over the years. Since 2003, OODC has served over 100 companies in various functions and projects both in the Philippines and international front. OODC prides itself in enhancing the customer service experience in all of the functions that we do. Multi-channel Customer Interaction Management Value added services in HR, accounting, IT and sales and marketing Media translation and captioning.
Multi-Channel Customer Service Management
In today’s digital era, customer interaction comes from multiple channels This provides our clients with an amazing opportunity to reach out to their customers ell managed customer interactions translate to loyal customers, and consistency in delivering the brand promise. OODC comes in by providing the same information across multiple platforms while the client focuses on its core function. Inbound and Outbound Customer Service and Contact Centre Operations Social Media Community Management Voice, Non-Voice, and Live Chat Support Quality Assurance and Audit Feedback Management Lead Generation and Appointment setting Consumer Profiling and Segmentation.
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