International Airlines Services Asia Inc ( IASA Inc.), is a branch of International Airlines Services Limited (IASL) a London based company. IAS is a subsidiary of KLM Royal Dutch Airlines. IAS was set up in 1994 to initially service airline trade clients specializing in the marine and offshore travel business. It provides 24/7 services and marketing support through its follow the sun operations with locations in London and Manila. As a group, IAS provides its services to 11 airlines in total.
Other than its core business of marine and offshore travel services, the IAS Manila office is set up as a BPO and call center rendering activities to its mother company, Air-France KLM. Europe and North American airline back office support is handled during Manila day operations, while the Call center operations follow the work hours of its Asia Pacific and Europe establishments. Its multi lingual call center team communicates with the Air France KLM trade and direct customers in three languages, Bahasa Melayu, Bahasa Indonesia and English.
IASA, Inc. employs more than four hundred employees. It is a PEZA registered company and a member of IT and Business Process Association of the Philippines (IBPAP).