HEAD HUNTERS PERSONNEL MANAGEMENT, INC., was created to meet the growing demands for well trained and efficient hotel staff and janitorial services as well competent and experienced managerial & supervisory staff.

HEAD HUNTERS PERSONNEL MANAGEMENT, INC., supports the tourism industry through training and development of hotel staff, be it front or heart of the house, Food and Beverage Service Personnel, Housekeeping and Laundry staff, Front Office personnel, Engineering Maintenance staff, and Janitorial Services.

HEAD HUNTERS PERSONNEL MANAGEMENT, INC., also provides pre-opening consultancy services for hotels, resorts and restaurants as well those already in operation.

We aim to contribute significantly to the development of the Philippines as a major source of competent and well-trained work force. In pursuing this goal of providing satisfying jobs and careers to its personnel, we will differentiate ourselves from the other manpower service companies by concentrating our efforts principally on the creation of exceptional opportunity through:

1. continuous training and development of our people

2. carefully programmed growth in our operations

3. maintenance of fostered business ties with our valued clients and would be clients

We uphold our abiding faith in the human potential of every individual and we are determined to prove that even the “average” individual is capable of a truly outstanding service when properly trained, motivated and justly rewarded.

Customer Satisfaction is top priority for HEAD HUNTERS PERSONNEL MANAGEMENT, INC. To provide our customers with the consistent level of high-quality service they deserve, we must first create a global vision of service and pursue this vision through universal principles and standards that support our service philosophy.

HEAD HUNTERS PERSONNEL MANAGEMENT, INC, can accomplish this by following the lead of other successful businesses that have accomplished service goals by focusing simultaneously on the THREE key components of high quality service.

Whether on the “front line” or working “behind the scenes “, HEAD HUNTERS PERSONNEL MANAGEMENT, INC., delivers service to colleagues and customers alike.

HEAD HUNTERS PERSONNEL MANAGEMENT, INC., staff always:

• Listen closely to hear the clients’ real needs.

• Offer immediate feedback on what they have heard.

• Keep the customer informed at all times.

• Show flexibility.

• Follow – up to see that the customer is satisfied.

HEAD HUNTERS PERSONNEL MANAGEMENT, INC., management leads the organization in establishing clear guidelines in removing service barriers and in finding the resources needed to meet accepted service goals.

 Being service-oriented leaders, we know it is important to:

• Communicate the service message as broadly as possible

• Motivate our staff by stressing the importance of their work.

• Acknowledge good service and reward our staff for their contributions.

• Encourage open communication among our people in all levels.

• Create a pleasant working environment.

• Provide our people with the training and resources they need.

HEAD HUNTERS PERSONNEL MANAGEMENT, INC., effective service systems integrate tools, technologies, facilities and procedures that are both convenient for the client and efficient for the service provider.

Responsive service systems are designed to:

• Operate from the customer’s perspective

• Minimize bureaucracy to make it easier for staff.

• Monitor the effectiveness of services being delivered.

• Provide valuable feedback to everyone in the organization.

• Change with the environment whenever necessary.

We are a group of professionals who have gained five star hotel experience. We possess the expertise required as well as the commitment and integrity needed to establish a strong and lasting relationship with those we vow to serve. We firmly believe in the value of hard work and we expect everyone in our organization to share this conviction in order to achieve our goals and objectives.

HEAD HUNTERS PERSONNEL MANAGEMENT, INC., knows that its business is service. Being an internal service provider, we support the mission of the company: to provide quality research, guest care, and public service.

HEAD HUNTERS PERSONNEL MANAGEMENT, INC., primary goal is to make jobs as easy as possible. We are creative problem solvers with a “Can do” attitude. We commit ourselves to listen to our customers and to understand their needs. We respond promptly with information, products and services that are competitive in cost, quality and timeliness. We serve our customers in a courteous and caring way. We express our service principles through.

• Quality customer relationships

• Quality employees

• Quality service delivery

• Quality products and services

• Equitable internal policies

To accomplish its service goals consistently, HEAD HUNTERS PERSONNEL MANAGEMENT, INC., guides and measures its performance with service standards in five categories.

To develop successful long-term customer relationship, HEAD HUNTERS PERSONNEL MANAGEMENT, INC.

• Stays in touch with customers

• Sets formal mechanisms for gathering customer feedback, and asks,

       “How are we doing?”

• Provides customers with the information, resources, and attention they need to feel they are taken cared of.

• Anticipates customer’s changing needs.

• Treats all customers courteously and equitably.

HEAD HUNTERS PERSONNEL MANAGEMENT, INC., creates and maintains a positive service environment to respond to the diversity of the population we serve. HEAD HUNTERS PERSONNEL MANAGEMENT, INC., is:

• Genuinely committed to working with customers

• Considerate and respectful with their colleagues and customers

• Sensitive to the needs with a variety of cultures

• Patient and persistent in seeing problems through to the end

• Innovative in anticipating and responding to customer needs

• Competent and well trained in job content and techniques

To achieve a high level of customer satisfaction, HEAD HUNTERS PERSONNEL MANAGEMENT, INC., will

• Listen carefully to specific customer needs

• Respond quickly to customers request, in a friendly, cooperative and

  pleasant way

• Follow through to ensure we meet customer needs

• Check back with customers to find out their level of satisfaction

• Use good judgment and flexibility to solve problems

HEAD HUNTERS PERSONNEL MANAGEMENT, INC., responds

                 effectively to customer’s needs and offers services that:

• Result from customer’s input, from design to delivery

• Are easily accessible and supported by efficient processes

• Provide customers a range of options in service features and price

• Are competitive in cost, quality and timeliness

To provide a strong foundation upon which good service is based, HEAD HUNTERS PERSONNEL MANAGEMENT, INC., will:

• Reward and recognize exceptional performance

• Empower employees to make decisions on their own

• Encourage employees to give suggestions and foster creativity

• Institute employee feedback system in all departments

• Understand and respond to the special needs of different departments