Who is Concentrix?
The question is simple, but the answer is a bit more complex. Basically, we’re a company that makes other companies better by improving their customers’ experiences.
We support many of the world’s best brands – probably many of your favorite brands, and youwouldn’t have known it. Whether you’re buying a pair of jeans online, flying over Asia, calling tech support about your new headphones, using an app to get a ride, or ordering a cup of coffee, there is a good chance that Concentrix is behind the scenes, making sure it all runs smoothly.
We’re now the 2nd largest provider of customer engagement services in the world. Talk about being connected. We provide customer support and customer service, but we also do so much more.
Our award winning services (80 awards in 2017 alone) are innovative and impactful. They help clients better understand how to give their customers what they want, when and how they want it. They help create raving brand fanatics for our clients. And as a result, our clients are loyal to us. On average, our client relationships date back more than 12 years. Companies want to work with us and people around the world want to work for us! That’s why we are one of the fastest growing companies in our industry.
We provide our services in 10 key verticals, with a focus on five strategic industries that are more critical for clients every day:
- Automotive Insurance
- Banking & Financial Services Media & Communications
- Consumer Electronics Retail & e-Commerce
- Energy & Public Sector Technology
- Healthcare Travel, Transportation & Tourism
We help companies from more than 275 sites in 40 countries, across 6 continents. Our services are provided in more than 70 different languages. The combination of our scale and diversity is how we delivery on the promise of global consistency with local intimacy.
Our commitment to our clients and their customers stems from our culture and our operating philosophy, also known as the 3Vs.
Our 3Vs
Visibility throughout the organization allows us to quickly see and address problems and opportunities. Fostering a culture of listening and learning from the industry, our clients and from our people on the frontlines gives us visibility to the right information. That information guides us to make the right decisions for the long-term good.
Velocity enables us to quickly adapt and anticipate changes in the marketplace and your business. It allows us to be opportunistic, timely in our response to new challenges, adaptable to market dynamics and ultimately, deliver benefits faster.
Value is what we provide to our staff, clients and shareholders. It is considered and upheld in all we do.
Upholding the 3Vs is how we’ve built successful relationships with our clients and how we know we’ll continue to be successful in the future.
The Concentrix Culture
The Concentrix culture permeate through everything we do and every interaction we have. Our culture is made up of nine statements that are our guiding principle in how we act internally and externally.
In the Philippines, we are the premier BPO company. We are now located in 34 sites spread across the archipelago with over 80,000 Staffs and counting – making us the largest private employer in the country.
In Cebu we are 11,000 strong in our 9 office locations: 6 in Cebu IT Park, 1 in Banawa, 1 in J Centre and 1 in Newtown, Lapulapu.