About Capella BPO, Inc.
We are proud of being trusted the world over as a premium – yet affordable – outsourcing solution for any business, big or small. Here’s why:
1. We pride ourselves in providing a highly productive and enjoyable company culture for our team members and clients. Our experienced executive and management teams, along with an abundance of amazing talent available to us in the Philippines, enable us to offer cost-effective solutions that cater to our client’s specific needs.
2. We work closely with you to tailor our services and staff to your specific business needs. By discerning what you need – and then matching our skills to your problem — we make sure to keep your project economical for you.
3. We provide competitive hourly or per-project rates that are tough to beat! The cost to you is much lower than if you had to train your own employees to complete the same jobs in-house.
4. We have in-depth experience in a number of major industries, helping us to fully understand the subtleties and nuances of each business. Having absorbed all of this experience translates to knowledgeable and solid service for you.
5. Everyone at Capella BPO, Inc. is highly trained. Our staff are college-educated — and are continually learning new skills. We regularly bring in world-class speakers and trainers for further education onsite. Each agent has previous call center experience, speaks fluent English and must adhere to strict codes of conduct. Additionally, each agent goes through a rigid training and certification process before being assigned to any project.
6. We keep you in the loop – with KPI (Key Performance Indicator) reports and daily communication, we provide the professional accountability you expect and deserve.
7. Our door is always open. You can call, email, or stop by for a visit anytime. We’re here to ensure things are going smoothly for you, or make any adjustments you may suggest. We’re open 24/7, which means we can work around the clock to meet your tight deadlines, handle emergencies, deal with out of hours inquiries, or simply handle the extra heavy workload.
8. We keep it confidential. At Capella BPO, Inc., we see that our client confidentiality policies and agreements are strictly adhered to. We protect you with state-of-the-art technology, high-security buildings, and thoroughly trained staff. You can carry on confidently, firm in the knowledge that your data will never be compromised.
9. We speak your language – literally. Unlike many other outsourcing companies, we’re proficient English-speakers, so let’s talk freely. There is no confusion nor language barrier to get in the way of a great job!
Mission
Guided by our core values, our mission is to deliver transparent, flexible, and excellent services to our clients from around the globe. We focus on enabling them to achieve growth as we believe that our clients’ success is our success.
Vision
To be known as the most trusted, professional, and cost-effective offshore business process outsourcing and solution provider company and to have long term, high value relationships with clients and employees.
Core Values
Capella BPO, Inc. strongly adheres and upholds our three core values:
· Flexibility
· Transparency
· Quality and Excellence
These principles guide us in everything we do—from running our business and dealing with our clients.
Scope of Work
➢ BPOServices
- Accounting and Finance Billing Services
- Business Continuity Services Chat Support Services Content Creation Services Customer Support Services
- Legal Process Outsourcing Logistics BPO Services Market Research Services Medical Transcription Services Procurement Services
- Quality Assurance Services
- Data Entry Services
- Digital Marketing Services E-commerce Support Services Email Support Services
- Human Resources Services
- IT Help Desk Services Knowledge Process Outsourcing Lead Generation Services
- Real Estate BPO Services
- Sales Support Services SEO Services
- Social Media Management
- Supply Chain Management
- Technical Support Services
- Telemarketing Services
- Virtual Assistant Services
➢ DataLabelingSolutions
➢ OfficeAutomationSolutions
➢ AIIntegrationServices
➢ ITServices
➢ CybersecurityServices
➢ DataAnalyticsandVisualizationServices ➢ WebServices
➢ E-CommerceServices
Our Edge
Having experienced being on the other side of the business, we understand what it means to be an offshore services client. That is why we deal with our clients as if we were in their shoes.
Our main focus is to provide them with tailored-fit business solutions and services that will enable them to focus on their core processes. Our years of practice, strict performance standards, and total transparency make
Capella BPO, Inc. a smart choice for business owners seeking to outsource their business processes at an economical cost.
Our Team
Our team in the Philippines are professionals with high-level skill sets in the fields of IT, accounting, digital marketing, customer support, and more. We take pride in our team’s strong work ethic, excellent communication skills, and their ability to adapt to any type of work culture.
We Value our Clients
Our client’s interest is primary and we always look for ways on how we can provide service to whatever goals they have. We put ourselves in our client’s shoes and always think what is best for them. We are flexible to adapt to our clients’ changing needs and are always available to help them.
We are able to maintain clients over the years because we show them that we simply care for their business.
Contact Us
Capella BPO, Inc.
2nd Floor, Jomel II Bldg. Bgy. 23, P. Gomez St.
Laoag CIty, Ilocos Norte 2900 https://www.capellabpo.com info@capellabpo.com +63777748786 +63777747360