Technical support representatives answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware. Call centers hire technical support representatives to work full- and part-time hours during flexible shifts that may include evenings and weekends. Technical support representatives work in team environments and primarily report to the technical department supervisor or shift manager. Travel is not required for this job, as technical support representatives, also known as tech support representatives, work completely within the call center.
Work Experience: 6 month/s
Salary: ₱18,000 - ₱18,000
Customer service – technical support representatives use customer service skills to put customers at ease and help them solve their technical problems
Communication skills – technical support representatives need excellent listening and verbal communication skills to understand customer complaints and clearly relay solutions to technical problems
Computer skills – excellent computer skills are essential for technical support representatives, who must help others fix technical computer issues of all types
Data entry – some data entry skills are a must-have for technical support representatives, who input information into support logs for each and every call they take
Time management – technical support representatives use time management skills to prioritize customer calls and quickly address all customer tech problems
Problem-solving skills – tech support representatives use their problem-solving skills t
Willing to work on holidays, weekends, overtime, and shifting schedules
Willing to work in CEBU City
for Interested applicants, you may submit your resume through our online job portals such as PhilJobnet, Mynimo
Technical support representatives are good listeners and problem-solvers who can diagnose and fix computer problems based on very little information.