SHOP SERVICE ADVISOR

Salary not specified

ETERNAL GARDENS MEMORIAL PARK CORPORATION
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BATANGAS CITY (CAPITAL), BATANGAS
COLLEGE GRADUATE
Permanent

Job Description

Posted on 26 May 2022
  1. Performs job functions consistent with the corporate vision and mission statements and the core values of the company.
  2. Undertakes personalized and interactive customer reception and customer care by:
    • checking details about customer concerns, information about the vehicle submitted for service, and service history
    • checking validity of service warranty
    • undertaking check-listing of vehicle
    • initiating repair order
    • providing listing of service pricing
    • providing information on target completion date (time promise)
    • establishing committed price to customer
  3. Assists in the cross-selling of other services, parts and accessories to generate additional sales for the company.
  4. Schedules workshop utilization, loading of repairs, and assignment of jobs to technicians.
  5. Prepares requisition and ordering for parts needed for repairs.
  6. Ensures that the process flows of workshop and service reception are observed.
  7. Monitors the repair process done by technicians to ensure quality of work in accordance with specifications.
  8. Provides feedback on repair status to customers and secures approval on complementary repair services suggested to be undertaken as discovered in the course of the repair process.
  9. Undertakes repair order closing through quality check and complete inspection of the automotive unit repaired; prepares the invoice covering cost of repairs undertaken.
  10. Discusses with customer the extent of service provided upon car return or turn-over.
  11. Prepares daily reporting of repair status by metrics.
  12. Provides technical assistance with regards to unit, customer concerns, technician problems, assistance with regards to workshop or service department problems.
  13. Attends seminars and workshops on product knowledge and technical skills enhancement.
  14. Performs such other duties and responsibilities analogous

Qualifications/Requirements

  • Bachelor's Degree preferably business course
  • With at least 2 years of same work experience in an automotive company
  • With good communication skills (verbal and written)
  • Computer literate
  • Customer service oriented
  • With good interpersonal skills
  • Hardworking and proactive

Work location

BATANGAS CITY (CAPITAL), BATANGAS

Remarks

Interested applicants may email their CV to alcchrd.recruitment@gmail.com

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About the company

ALC GROUP OF COMPANIES A conglomerate, founded by the late Ambassador Antonio L. Cabangon Chua, engaged in various business operations, such as insurance protection, media, pre-need assurance, automotive, banking and finance, security, education, hotels and real-estate.

Industry

REAL ESTATE, RENTING AND BUSINESS ACTIVITIES

Employment size

200 and over (Large)

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