You are required to perform the duties and responsibilities related to your position in the campaign/department assigned by the Company.
a. Upon receipt of account information for collection, you shall use your best efforts to perform the following in a manner prescribed by the campaign, including but not limited to:
1. Thorough review of account information assigned;
2. Contacting responsible parties via call or written correspondence;
3. Exhaust skip-tracing efforts;
4. Perform fieldwork to locate and identify responsible parties, if applicable;
5. Follow prescribed collection procedures as cascaded by management;
6. Treat account information with utmost confidentiality; and
7. Other analogous tasks.
b. You shall require that payments on accounts endorsed shall be made payable solely to the benefit of the account holder. Any involvement of fraud that would otherwise prevent the same will hold you accountable for administrative, civil, and/or criminal action for such violation.
c. You are expected to be knowledgeable on all kinds of settlement, discount offers, and promotions of the Company in assisting account holders. Client approval is still necessary.
d. You are required to adhere to the instructions and policies set forth by Team Leaders, Supervisors, and Administrative Personnel in the conduct of business.