CUSTOMER SERVICE ASSISTANT

• Support inbound and outbound calls for customers
• troubleshooting techniques and resource tools
• Utilize critical thinking to determine the best possible solution for the customer’s issue
• Actively listen to the customer complaints or concerns and work to resolve their issues
• Document all customer communications
• Meet or exceed key performance and productivity such as quality, courtesy, expertise, call documentation, schedule adherence and other metrics as defined by management
• Provide a best-in-class customer experience through building a relationship with each customer interaction
• Demonstrate customer relations skills and maintain a positive company image during all interactions
• Transfer customers to the appropriate department as required by SOPs
• Field calls from Providers
• achieve quality and efficiency requirements as set forth by their managers.
• The CSR will participate in training as outlined by their managers.
• Weekend shifts may be required

This role is the perfect opportunity for someone considering a career in customer service.