CUSTOMER SERVICE ASSISTANT

₱14,000.00

PHILIPPINE NATIONAL BANK
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PASAY CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 1 February 2023

CUSTOMER SERVICE REPRESENTATIVES

  • Ensure that inbound and outbound calls are handled with outmost professionalism, courtesy and accuracy by following the prescribed call flow, recommended spiels and standard processes
  • Provide customers with product and service information
  • Up sell products and services
  • Handle Credit Card related inquiries, requests and concerns received through various channels
  • Receive and handle non-voice inquiries, requests and complaints from customer through the branches, regarding but not limited to Credit Card accounts

Qualifications/Requirements

  • Graduate of any 4-year course
  • Proficient in English (both oral and written)
  • Proficient in using MS Office application
  • With pleasing personality and good customer service
  • Willing to work in shifts, weekends and holidays
  • Background in bank or call center is an advantage
  • Fresh graduates are encouraged to apply

Work location

PASAY CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

Philippine National Bank (PSE: PNB), the country’s first universal bank, is the fourth largest privately-owned Philippine commercial bank. PNB was established by the Government of the Philippines in 1916 and became fully privatized in 2007. As an instrument of economic development, PNB led...

Industry

FINANCIAL INTERMEDIATION

Employment size

200 and over (Large)

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