CUSTOMER SERVICE ASSISTANT

Salary not specified

TAGUIG CITY, NCR, FOURTH DISTRICT
Educ level not specified
Job type not specified

Job Description

ABOUT LONE WOLF
We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.

JOB SUMMARY:
Provide technical support and troubleshooting to our customers via phone, email, and chat. Advise customers on product functionality, features, and other support-related inquiries. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers, and be committed to creating an experience that is Human, Easy, and Smart.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
  • Supporting customers via email, chat, and telephone on our proprietary software products. 
  • Log details of all support sessions and customer challenges in our ticketing system. 
  • Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges. 
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette.  
  • Recognize opportunities for improving product and customer experience based on the feedback you receive. 

Qualifications/Requirements

QUALIFICATIONS:
  • 2 years of experience in Customer Support is preferred.
  • Excellent communication skills
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system is preferred.
KNOWLEDGE/SKILLS/ABILITIES:
  • Customer Centric – A passion for customers and a desire to deliver an experience that is personalized to each customer’s needs. Demonstrates empathy for the customer and seeks to understand their issues or questions and quickly reaches a solution.
  • Attention to Detail – Delivers a quality customer experience through active listening to quickly identify the issue and resolve it.
  • Critical Thinker – Processing and organizing facts, data, and other information to identify a problem and develop effective solutions for our customers.
  • Excellent Communication Skills (Written & Verbal) – Good interpersonal communication and customer service skills are needed to work successfully with customers, and cross-functional teams to support our customers.
  • Customer Retention – Analyze customer behavior, gather information about customer concerns, and build positive relations with customers and business associates.
  • Meet quality assurance requirements and other key performance metrics.
BONUS SKILLS
  • Salesforce CRM familiarity
  • Chat support experience
  • JIRA ticketing system familiarity
  • Real Estate Multiple listing services familiarities
  • Proficient with Microsoft Office Suite or related software
WORK SET-UP
  • Expected to work onsite for the duration of the probationary period
  • Hybrid Work Set-up
WHY JOIN US?
  • Competitive salary with night differential
  • Career growth and development

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

About the company

KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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