JOB SUMMARY:
Customer Service Representative directly interfaces to customer. Manages inquiries and complaints. Process requests using
available online system modifications.
KEY TASK RESPONSIBILITIES
CALL, SOCIAL MEDIA AND EMAIL MANAGEMENT ACCURACY
1. Attend all customers queries and concerns through call, email or chat or on social media.
2. Provide accurate information and detailed explanation to customers.
3. Maintain required Service Levels and Quality Standards at all times.
4. Detailed collection of customer data to facilitate seamless processing of requests.
5. Maintain customer confidence and protects operations by keeping customer’s information confidential.
6. Provide resolution on customer requests within set parameters of Customer Service Management.
CUSTOMER MANAGEMENT
1. Maintain courtesy throughout the transactions.
2. Ensure responsiveness on all types of customer requests.
3. Interpret and manage the needs and expectations of the customer within the required timeline.
4. Make certain to offer best options to customer when resolving customers concerns.