Are you interested to work as an Order Management Representative?
What is the Job all about?
As an Order Management Representative, you will actively contribute to an efficient, productive, and supportive order management team, delivering world class customer service through various communication channels such as digital, telephone, email, live chat etc. You will provide professional resolutions and advice on order management inquiries ranging from order entry to order status/ follow up to delivery within a timely manner based on defined processes. The team will operate directly with end customers. This role will be based in Ortigas, Pasig City.
Your main responsibilities:
• Provide advice and solutions on customer enquiries relating to pre orders via email, telephone, live chat, instant messaging etc
• Create and optimize request tickets for own processing and enquiry transparency via internal operating system
• Follow up on pre-defined customer interactions within set SLA
• Convert official quotations to order and ensure accuracy of data input
• Contact customers or internal stakeholders to resolve missing order data at the time of entry to ensure accuracy of executable orders
• Support customer order follow up enquiries, relating to confirmation, delivery status advice, proof of deliveries etc
• Create, delete, and maintain customer contact data within the operating system
• Participate in ad hoc tasks and projects as defined by leadership or line manager