CUSTOMER RELATIONS OFFICER

₱30,000.00

CENTURY KNIGHTS TELETECH INC.
Apply now
TAGUIG CITY, NCR, FOURTH DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 27 June 2025
Position to be filled: MANDARIN SPEAKING CUSTOMER CARE SPECIALIST

Job Description
- Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
- Proactively take steps to enhance the customer experience.
- Share relevant customer feedback to help us improve our offerings.
- Evaluate our customer support processes, devise improvements, measure results, and iterate.
- Provide information: Share details about products, services, specifications, and features.

Qualifications/Requirements

Job Qualification

- Communication skills: Excellent verbal and written communication to clearly explain issues and solutions to customers.
- Active listening: The ability to fuly understand customer concerns and respond appropriately.
- Problem-solving skills: Identifying issues quickly, analyzing information, and providing effective solutions.
- Patience: Maintaining composure when dealing with frustrated or demanding customers.
- Adaptability: Ability to adjust to different customer personalities and situations.
- Computer literate, can speak and write fluently in Chinese (Mandarin)

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

Name of Foreign National: XU XUEJIN
Address: TAGUIG CITY
Nationality: CHINESE
Intended period of employment: THREE (3 YEARS)

Name of Foreign National: LIU HUAN
Address: PASAY CITY
Nationality: CHINESE
Intended period of employment: THREE (3 YEARS)

CENTURY KNIGHTS TELETECH INC. hereby declares that the above-named foreign national is able, willing and qualified to perform the service and job description for this position. The company has the intention to employ the said foreign national and apply for an Alien Employment Permit with the Department of Labor and Employment- National Capital Region located at 967 Maligaya Street, Malate Manila
Apply now
About the company

CENTURY KNIGHTS TELETECH INC. is located at SOHO 225 AVIDA CITYFLEX TOWERS 7TH AVE. COR. LANE T NORTH BONIFACIO, BONIFACIO GLOBAL CITY TAGUIG and our company was established/registered to Security and Exchange Commission since 2021 the primary purpose of the company is to engage in, conduct, operate...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

10 - 99 (Small)

View company profile

Share job

Back to jobs