Your day-to-day responsibilities will include:
Ensure achievement of monthly DSO Budget and other KPI targets.
Manage Accounts Receivable balance and contact customers before balances become overdue to confirm payments
Responsible in identifying slow moving accounts and escalate delinquent debts for case management
Monitor customer credit limits
Acquire sufficient information to assess the credit worthiness of new clients
Monitor Field Collectors performance and productivity
Responsible in handling disputed bills and negotiate to bring payment within the agreed terms.
In-charge of the preparation of Reminder Letters
Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise
To maintain good business relationship and thus improve customer retention and DSO