CALL CENTER AGENT

₱23,800.00

TRANSCOM WORLWIDE PHILIPPINES INC.
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CITY OF PASIG, NCR, SECOND DISTRICT
SECONDARY (K-12)
Permanent

Job Description

Posted on 2 September 2026

B2B Customer Service Representative | Pioneer Campaign | Pasig

About the role

Transcom Worldwide (Philippines), Inc. is looking for passionate and tech-savvy Customer Service Representatives to join our dynamic team in Pasig City. In this role, you will be the voice of a leading brand, delivering top-tier support to customers across a range of innovative consumer products. You’ll handle inquiries, troubleshoot concerns, and ensure every interaction reflects the quality and reliability the brand is known for—driving customer satisfaction, loyalty, and a seamless digital experience.

What you'll be doing
  • Handle inbound customer inquiries and complaints via phone, email, and chat
  • Provide accurate and timely responses to customer questions and concerns
  • Identify and resolve customer issues, and escalate complex cases as needed
  • Maintain detailed records of customer interactions and document resolutions
  • Contribute to the continuous improvement of customer service processes and procedures
  • Adhere to company policies, procedures, and quality standards

Qualifications/Requirements

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
  • Strong problem-solving and decision-making abilities to effectively handle customer inquiries and concerns
  • Proficient in using computer systems and customer relationship management (CRM) software
  • Previous experience in a customer service or call centre environment is preferred
  • Fluency in English and the ability to communicate effectively in a team environment
  • Flexible and adaptable to work in a fast-paced, dynamic environment

Qualifications for a CSR Role

  • At least college level.
  • Must be 18 years old and above.
  • Call Center experience (6 months) is required.
  • Experience in B2B Campaigns.
  • Must be willing to work onsite with a flexible schedule.

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits
  • Opportunities for career development and growth
  • Supportive and collaborative team environment
  • Modern and comfortable work facilities

Work location

CITY OF PASIG, NCR, SECOND DISTRICT

Remarks

About us
Transcom Worldwide (Philippines), Inc. is a leading provider of customer experience solutions, specialising in customer service, technical support, and sales. With a global presence and a strong track record, we are committed to delivering exceptional service and creating lasting value for our clients and their customers.
If you are passionate about providing top-notch customer service and want to be part of a dynamic and growing organisation, we encourage you to apply now.

Benefits:
Company Christmas gift
Company events
Employee discount
Employee stock ownership plan
Free parking
Health insurance
Life insurance
On-site parking
Opportunities for promotion
Paid training
Apply now
About the company

Transcom is a global customer experience specialist, providing customer care, sales, technical support & credit management services through our extensive network of contact centers and work-at-home agents.Back in 1995, Swedish investment company Kinnevik had a vision of found...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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