CALL CENTER AGENT

Salary not specified

SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC.
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ANGELES CITY, PAMPANGA
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 5 August 2026
As a Customer Service Representative, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

KEY RESPONSIBILITIES

  • Handle customer requests professionally and sympathetically
  • Exceed client and company performance expectations
  • Maintain customer account information and records
  • Participate actively on a team working together to solve customer issues
  • Interact with client departments when escalations are required
  • Ability to handle stress, show empathy and not take difficult customers personally
  • Ability to work in a team environment accepting responsibility for decisions and how results may impact team

Qualifications/Requirements

  • High School Diploma or equivalent is required
  • With Customer Service background
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
  • Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material
  • Strong multi-tasking ability

Work location

ANGELES CITY, PAMPANGA

Remarks

No additional remarks

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About the company

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-tim...

Industry

Company industry not specified

Employment size

200 and over (Large)

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