Job Title: Call Center Agent - Healthcare Associate
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Department: Operations
Employment Type: Full Time
Schedule: Shifting Schedule (depending on client needs)
Salary: Php 23,000 - Php 25,000 all in basic package
Start Date: ASAP
Main Objectives and Duties
1. Customer Service
- Represent the Company in a professional and courteous manner in all job-related activities with clients, patients, and referrals.
- Take inbound and outbound calls.
- Perform basic patient communication tasks including courtesy and confirmation calls.
- Intake information from referral sources, clients, and patients in a professional, knowledgeable, and courteous manner.
- Determine correct resolution to client complaints; take corrective action and monitor results.
2. Administrative Support
- Establish and maintain client records and update patient demographics on file as needed.
- Maintain record keeping so that all information is accurate and complete, document updates to client information.
- Perform light word processing, bookkeeping, data entry, photocopying, filing, or other office activities as needed.
- Reconcile and maintain patient schedules and sales orders.
3. Compliance and Documentation
- Complete appropriate documentation of client interactions, including reports as needed to physicians with regard to patient clinical progress and compliance.
- Report equipment hazards and/or product incidents as required in compliance with Company policy.
- Prepare and secure Physician Orders or Letters of Medical Necessity (LMNs).
- Process and route patient information to the appropriate department or individual(s) in the Company.
4. Order Fulfillment and Inventory Management
- Understand and execute all product flow and order fulfillment processes.
- Maintain current product knowledge in order to deliver equipment/services and to receive/process shipments accurately and efficiently.
- Assist in obtaining missing information required to complete patient record.
5. Billing and Insurance Coordination
- Communicate with billing department to ensure proper billing to insurance companies, contracts, other third-party payers, and patients for all products and services delivered; maintain accurate records.
- Review sales orders to ensure all necessary insurance requirements.