CALL CENTER AGENT

Salary not specified

CITY OF MAKATI, NCR, FOURTH DISTRICT
Educ level not specified
Job type not specified

Job Description

Position Title: Manager I, Communications Training
Job Description:
• Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies and processes. Management reviews work to measure meeting of objectives.
•  Manages professional employees and/or supervisors or supervises technical, business support, or production operations team(s)
• Adapts departmental plans and priorities to resolve operational challenges
• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems. In some instances, this manager may be responsible for a functional area and not have any subordinate employees
• Provides direct oversight to the day to day functioning of operations through direct supervision of Team Leaders or professional/business support individual contributors.
• Responsible for performance management, handling escalations, coaching and enabling career development of team members.

Qualifications/Requirements

Qualification (Education, Experience, Professional License, Skills Certification, Specialized Training):
• Candidate must have at least 3 years senior supervisory experience in a BPO Setting
• Strong Communications Skillset 
• Strong Analytical Skills
• Six Sigma Certification is desired but not required

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

Remarks

Name of foreign national as it appears in passport: Zico John Minor
Address: Manila
Nationality: British
Intended period of employment: 2 Years

About the company

The question is simple, but the answer is a bit more complex. Basically, we’re a company that makes other companies better by improving their customers’ experiences.

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES; REAL ESTATE, RENTING AND BUSINESS ACTIVITIES; HEALTH AND SOCIAL WORK

Employment size

100 - 199 (Medium)

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