Serve as the primary point of contact for customers via phone
Provide exceptional customer service by addressing inquiries, resolving complaints,
and guiding customers through solutions
Maintain a thorough understanding of products, services, and policies to effectively
assist customers
Accurately document customer interactions and transactions across all tools/platforms
Collaborate with other departments to resolve customer issues and escalate
complex problems as necessary
Strive to exceed customer satisfaction goals and performance metrics
Continuously seek opportunities to improve the customer experience and
streamline processes
Stay updated on product knowledge and industry trends to better assist customers
Ability to work within the defined hours of operation with flexibility needed on
weekends and holidays