MedSpecialized, Inc.




Job Vacancy: Quality Assurance (QA) Associate


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MedSpecialized Inc. is looking for a

Quality Assurance (QA) Associate!

General Description: Responsible for collecting, collating, and examining data to spot trends and gather information in order to ensure that all the support and services meet the necessary standard.

Responsibilities:
- The candidate will be responsible for conducting quality audits and capturing findings of overall quality
of customer experience
- Monitor client interactions (call, chats, emails, etc) on a daily basis
- Develop and maintain quality reports
- Analyze data and identify issues or best practices
- Ensure adherence to process guidelines
- Other adhoc tasks

  • Salary: ₱16,000 - ₱20,000
  • Women

Requirements:
- Candidate must posses at least Bachelor's/College degree, and/or professional license in any degree
- At least 2 years of customer service experience
- Proven performance track record
- Intermediate or advance level of Excel / Google spreadsheet proficiency
- Strong analytical skills
- Strong communication skills
- Must be willing to work on mid/night shifts when needed
- Works with minimal supervision, proactive, and thinks outside the box

Send your resume and application letter to the following address:
 
Medspecialized Inc.
8th Flr. 2Quad Bldg, Cebu Business Park, Hipodromo Cebu City, Cebu
 
Tel #:(032) 231-1538 / 0917-624-0408

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