Harte Hanks Philippines Inc




Job Vacancy: Day Shift: Technical Support Representative (Pasay)


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A nbsp;Technical Support Representative provides top-quality customer service assistance to all customers and retailers by answering calls, handling complaints, troubleshoot and offer technical advice and provide general information. Interacts and supports the Team Captain in all initiatives aimed at driving team / individual performance and attaining team goals. As part of this team, you will handle customer service / product support calls / emails. You will be responsible to utilize available tools to provide single call resolution and maintaining the utmost in customer satisfaction. A combination of being a good listener, articulate, patient, and possessing the ability to explain a wide range of troubleshooting concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes an ideal agent.


DUTIES & ESSENTIAL JOB FUNCTIONS
  • Answer incoming phone calls in a professional manner
  • Provide customers with technical assistance
  • Trouble shoot and diagnose customer product faults
  • Research required information as per customer request
  • Ensure all calls are entered into data base and faults logged
  • Handle and resolve customer complaints
  • Ordering nbsp;of Spare Parts
  • Maintenance of customer database
  • Process refunds in line with company policy
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • Booking of spare parts
  • Assessing and processing of customer refunds

KEY COMPETENCIES, SKILLS AND EDUCATION
  • At least completed 2 years in College/K-12, or any equivalent Tech-Voc course.
  • With at least 6 months customer service work background
  • Strong communication skills
  • Working knowledge of computers, basic applications and Windows operating systems
  • High level of initiative and problem analysis/solving ability
  • Ability to prioritize with good time management
  • Ability to think on your feet and take initiative
  • Proficient computer skills
  • Excellent communication and interpersonal skills
  • A sense of pride and ownership of own work
  • Preferably has own transport
  • Attention to detail
  • Able to multi task
  • Customer service orientated
  • Works well under pressure
  • Motivated and goal orientated
  • Able to work in a Team environment
  • Adaptable to change


Interested applicants may drop by our office:

Harte-Hanks 16F Five E-Com Bldg., Harbor Drive, MOA Complex, Pasay

Monday - Friday, 10 AM - 4 PM

  • Salary: ₱17,000 - ₱21,000
  • Women
  • Senior Citizens
  • Differently Abled/PWD
  • Displaced Workers(Local)
  • Balikbayans/OFW Returnees

KEY COMPETENCIES, SKILLS AND EDUCATION

  • At least completed 2 years in College/K-12, or any equivalent Tech-Voc course.
  • With at least 6 months customer service work background
  • Strong communication skills
  • Working knowledge of computers, basic applications and Windows operating systems
  • High level of initiative and problem analysis/solving ability
  • Ability to prioritize with good time management
  • Ability to think on your feet and take initiative
  • Proficient computer skills
  • Excellent communication and interpersonal skills
  • A sense of pride and ownership of own work
  • Preferably has own transport
  • Attention to detail
  • Able to multi task
  • Customer service orientated
  • Works well under pressure
  • Motivated and goal orientated
  • Able to work in a Team environment
  • Adaptable to change

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Answer incoming phone calls in a professional manner
  • Provide customers with technical assistance
  • Trouble shoot and diagnose customer product faults
  • Research required information as per customer request
  • Ensure all calls are entered into data base and faults logged
  • Handle and resolve customer complaints
  • Ordering nbsp;of Spare Parts
  • Maintenance of customer database
  • Process refunds in line with company policy
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • Booking of spare parts
  • Assessing and processing of customer refunds

  • Reports to Operations Supervisor