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Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data; reviewing output.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Proficient typing skills.
Computer skills and a knowledge of relevant software packages.
Basic literacy and numeracy skills.
Good communication skills, both written and verbal.
A polite phone manner.
Good customer service skills.
College Graduate / College Level
Typing speed of 35-40wpm
Reading skills with comprehension
Attention to details
Ability to listen, understand and ask question
Displays self-motivation and drive to achieve target
Basic computer skills
Entering customer and account data from source documents within time limits
Compiling, verifying accuracy and sorting information to prepare source data for computer entry
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output