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Job Vacancy: IT Helpdesk Manager

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  • Bachelor's degree in Computer Related field or equivalent.
  • 2-3 years experience as a Helpdesk Manager or relevant position in a BPO setting.
  • Demonstrate management and decision making skills concerning Information System policies and procedure and can complete project on schedule.
  • Excellent communication and documentation skills

  • Work Experience: 2 year/s
  • Salary: ₱50,000 - ₱65,000
  • Women
  • Displaced Workers(Local)
  • Balikbayans/OFW Returnees

  • Ensure all requests and issues are catered within the specified timeline.
  • Manage Helpdesk workforce (Timekeeping, Schedule Plotting, Leave approvals, Coaching, BSC, Performance Evaluation)
  • Plan and oversee activities of the Helpdesk team.
  • Create and document Policies and Procedures, Incident Reports, Best Practice, and the like
  • Liaise with other departments to report issues and discuss initiatives and future plans of the department.
  • Participate in specific client meetings to provide updates on IT issues.
  • Proofread, standardize, correct information written by IT staff, and arrange them in a logical order so it can be easily read and understood