The primary task of a Service Desk Associate is responsible for providing support in all aspects of delivery and services across the board. It also involves answering customer calls and request for assistance either, by email/chat or over the phone The successful candidate will possess strong communication skills, build effective working relationships with colleagues at all levels & have broad understanding of ICT desktop support. Relevant training will be available to the right candidate, flexibility and adaptability will be the most important characteristics they will possess. This job requires at least 1-2 years’ experience as a Service Desk Assistant or Associate role in an IT environment is required for this position.
Work Experience: 2 year/s
Salary: ₱16,000 - ₱20,000
Behavioral Competencies: ● Strong leadership ● Team management ● Communication Skills
Knowledge and Skills: ● Experience in a customer-facing or support function role in a multinational environment is an advantage. ● Good Technical & IT knowledge or great interest about the area. ● Service Desk Experience ● Good People skills & ability to liaise with people at all levels in the organization. ● Effective problem solving skills & a systematic approach ● Commitment to delivering a high standard of work.
Bachelor's degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology
1-2 years’ experience as a Service Desk Assistant or Associate role in an IT environment is required for this position.